Experience Required: 0 – 5 years
Location: Permanent Remote (Hiring office in Bengaluru)
Salary: ₹2.25 – ₹2.50 LPA (Take-home up to ₹16,000 per month)
Industry: Pharmaceutical & Life Sciences
About LifeCell
Founded in 2004, LifeCell is India’s largest stem cell and tissue storage bank and a leader in genetic screening tests, cell & tissue-based therapeutics, and cutting-edge healthcare innovations. The company’s roots are deeply embedded in healthcare, having been founded by visionary entrepreneurs behind multiple successful ventures in pharmaceuticals, biotechnology, and nanotechnology.
LifeCell’s mission is clear: Transform lives through the power of Cells, Genes, and Tissue Sciences. We’re constantly innovating, combining modern cellular science with the wisdom of Ayurveda to create products and services that shape a healthier future for generations to come.
By joining LifeCell, you become part of a movement committed to improving lives, pushing boundaries in healthcare, and delivering exceptional service to every customer.
Why Join LifeCell?
- Work from Anywhere – Enjoy the flexibility of working remotely while being part of a reputed, growing organization.
- Impactful Work – You’ll play a crucial role in supporting patients, families, and healthcare providers.
- Career Growth – LifeCell invests in employee development through training, skill-building, and career advancement opportunities.
- Team Culture – Collaborative, supportive, and driven by a shared mission to deliver healthcare excellence.
Role Overview
We are hiring Customer Care Executives to handle our Customer Support – Diagnostics function. This is a full-time, permanent work-from-home position ideal for individuals passionate about customer service, especially in the healthcare or life sciences domain.
The role involves addressing and resolving customer queries, working closely with internal teams, and ensuring timely support to maintain our high standards of service delivery.
Who Can Apply?
We welcome:
- Experienced Professionals: At least 0.5 year in diagnostics customer support or general customer service.
- Freshers: Life Sciences graduates with excellent communication skills and an interest in customer care.
- Language Skills: Proficiency in English and Hindi is mandatory.
- Educational Qualification: Any Graduate (Life Sciences background preferred).
Key Skills Required
- Strong communication skills in English & Hindi.
- Patience and empathy in handling customer queries.
- Ability to work in rotational shifts (no night shifts).
- Collaborative mindset for working with internal teams.
- Basic computer knowledge and comfort with ticketing systems.
Job Responsibilities
As a Customer Care Executive – Diagnostics, you will:
- Handle Customer Queries
- Respond to customer inquiries through phone, email, or ticketing system.
- Provide accurate and timely information regarding LifeCell’s services and processes.
- Collaborate with Internal Teams
- Coordinate with Sales, Laboratory, and other internal departments to resolve customer issues quickly.
- Ensure smooth communication flow between customers and the technical/service teams.
- Support External & Internal Stakeholders
- Assist customers with order tracking, service updates, and troubleshooting.
- Support internal team members in resolving service-related challenges.
- Maintain Service Quality
- Follow standard operating procedures (SOPs) for customer interactions.
- Maintain detailed and accurate records in the ticketing system.
Work Schedule
- Rotational Shifts (No Night Shifts):
- 9:00 AM – 5:30 PM
- 11:30 AM – 8:00 PM
- 2:00 PM – 10:00 PM
- Work Days: 6 days per week
- Weekly Off: Rotational (not fixed on weekends)
Compensation & Benefits
- CTC: ₹2.25 – ₹2.50 LPA
- Take-home Salary: Approximately ₹16,000/month
- Full Salary: Around ₹20,000/month (before deductions)
- Perks:
- Permanent work-from-home
- Training and skill development opportunities
- Working with a leading healthcare brand
Career Growth Path at LifeCell
LifeCell believes in nurturing talent and offers a structured career progression plan for Customer Care Executives:
- Customer Care Executive → Senior Customer Support Executive → Team Leader → Operations Manager
With consistent performance, you can also transition into sales, training, or operations roles within the organization.
About the Healthcare & Life Sciences Industry
The healthcare industry is one of the fastest-growing sectors in India, and LifeCell stands at the forefront of innovation with services that directly impact health outcomes. As a Customer Care Executive, you’re not just answering calls — you’re part of a critical mission to deliver life-saving and life-improving solutions.
Your work will directly contribute to:
- Early diagnosis and prevention of genetic disorders.
- Better patient care through timely and accurate information.
- Spreading awareness about advanced healthcare solutions.
Why This Role is Special
- Work-from-home flexibility without losing the benefits of a corporate role.
- Direct involvement in healthcare support that impacts real lives.
- Opportunities to learn and grow within the life sciences and diagnostics sector.
Application Process
Step 1: Fill out the official application form here: Apply Now
Step 2: Shortlisted candidates will be contacted by the HR team for an interview.
Step 3: Selected candidates will receive training before joining.
📌 Note: Applying via the form ensures a faster response from the HR team.
Role Details – Quick Glance
| Job Title | Customer Care Executive – Diagnostics |
|---|---|
| Company | LifeCell |
| Location | Remote (Hiring office in Bengaluru) |
| Experience | 0 – 5 years |
| CTC | ₹2.25 – ₹2.50 LPA |
| Take-home | ₹16,000/month |
| Industry | Pharmaceutical & Life Sciences |
| Education | Any Graduate (Life Sciences preferred) |
| Languages | English & Hindi (mandatory) |
| Shifts | Rotational (No night shifts) |
| Days | 6 days/week (rotational weekly off) |
About LifeCell’s Mission
At LifeCell, healthcare is more than a service — it’s a commitment to life, innovation, and well-being. Over the past two decades, we’ve established ourselves as the country’s most trusted name in stem cell and tissue banking, genetic testing, and regenerative medicine.
Our vision is to merge modern cellular sciences with traditional Ayurvedic wisdom to create solutions that are both cutting-edge and holistic. This is not just a job — it’s a chance to be part of a movement that will shape the healthcare landscape for years to come.
Ready to Apply?
If you are passionate about customer service, have excellent communication skills, and are eager to work in a dynamic healthcare environment — LifeCell is the place for you.