Are you looking to start your career in customer service or explore better opportunities in the international chat process? Here’s an exciting opportunity from a global company that values your skills and potential, even if you’re a fresher.
IntouchCX, a well-known global customer experience company, is hiring for Customer Service Associate – Chat Support (Non-Voice) roles in Bengaluru. The best part? There are 100 openings, and even freshers can apply. If you’ve been waiting for a legit international BPO job with work-from-home and rotational shift options, this could be your next step.
🏢 About IntouchCX
IntouchCX (formerly known as Intouch BPO) is a leading name in global customer care and technology services. With over 20 years of experience, 18,000+ employees, and operations across different countries, the company helps global brands deliver excellent customer service. From gaming and tech to e-commerce and finance, IntouchCX works with many industries.
Their work environment is fast-paced, supportive, and focused on growth. Whether you are a student, fresher, or experienced support executive, IntouchCX helps you upskill and grow in your role.
🧑💼 Job Role Overview: Customer Service Associate (Non-Voice Chat Support)
- Position: Customer Support Associate (CSA) – Chat & Email (Non-Voice)
- Type: Full-time, Permanent
- Mode: Work from Office (equipment pickup support), rotational shifts
- Location: Bengaluru
- Openings: 100+
- Salary: ₹16,000 for freshers and up to ₹23,000 for experienced professionals
- Work Type: 5 Days a week, 2 days off (Rotational shifts, including night shifts)
💻 What Will You Do?
As a Chat Support Executive, your role will be to help customers solve their issues through chat or email. This is a non-voice process, which means there are no calls involved.
Here’s what you’ll be responsible for:
- Respond to customer queries via email and live chat.
- Understand the customer’s issue and provide clear, friendly, and professional responses.
- Troubleshoot problems using your training and internal systems.
- Document all your conversations properly in the system.
- Show empathy and patience when handling customers.
- Collaborate with internal teams to help improve customer experience.
- Follow company procedures and ensure excellent service quality.
- Attend training sessions and team meetings to improve skills.
- Achieve KPIs like Quality Score, CSAT, Response Time, etc.
🌟 What Skills Are Required?
You don’t need advanced degrees or technical experience, but certain qualities are essential for this role:
✅ Must-Have Skills:
- Good written English communication skills
- Basic computer skills and ability to use a laptop/desktop
- Patience and empathy while chatting with customers
- Fast typing speed and accuracy
- Willingness to work in night shifts and rotational weekends
- Customer-first mindset
💡 Bonus (Nice-to-Have) Skills:
- Previous BPO / Chat Support / Email Support experience
- Gaming or tech support background
- Knowledge of CRM tools or ticketing systems
🎓 Education & Experience
- Education: Minimum 12th pass or equivalent. Graduation is not mandatory.
- Experience:
- 0–6 months (for freshers)
- Up to 5 years (for experienced candidates)
🏠 Work-from-Home Requirements
While the company is primarily work from office, you may be allowed to work from home for specific durations. Here’s what you’ll need:
- Stable high-speed internet connection
- A place at home where you can work without disturbance
- Ability to plug an ethernet cable directly into your modem/router
- Willingness to visit the campus to collect company-provided equipment (if needed)
💰 Salary Details
- Freshers: ₹14,000–₹16,000 (in-hand)
- Experienced candidates: Up to ₹23,000 depending on your skills and background
- Performance-based incentives may be included
- Salary is paid monthly along with benefits (as per company policy)
👥 Why Join IntouchCX?
Here are some reasons this is a great opportunity:
- 🌍 Work for a global company serving international clients
- 🧑💻 Get training and support even as a fresher
- 🧘♂️ Work in rotational shifts with 2 weekly offs
- 📈 Grow into team leader or trainer roles over time
- 🎓 Learn on the job and upskill with internal learning programs
- 💼 Work with major clients in gaming, e-commerce, and tech support
📞 Who to Contact for the Job?
You can apply directly or contact their HR for faster communication:
- HR Contact: Yashaswini
- Phone/WhatsApp: 📞 96206 88737
- Job Location: Bengaluru (some WFH flexibility)
📝 How to Apply?
Follow these simple steps:
- Update your Resume – Make sure your resume highlights your customer support or communication skills.
- Send your Resume to the HR contact above (WhatsApp/email).
- If applying online, keep checking your email for updates on interviews or screening tests.
- Be prepared for a chat-based typing test, English grammar test, and HR interview.
💬 Common Interview Questions (with Sample Answers)
Here are a few questions they might ask in your interview:
1. Why do you want to join IntouchCX?
Sample Answer:
“I’ve heard great things about IntouchCX’s global reputation and employee culture. I’m excited about the opportunity to work with international clients and believe this is the right platform for me to learn, grow, and deliver great customer experiences.”
2. Do you have any experience with customer service?
Sample Answer:
“I’ve handled customer queries during my internship and am comfortable chatting with customers, solving problems, and maintaining professionalism. I’m a quick learner and confident I can manage this role effectively.”
3. Are you comfortable with night shifts and rotational work?
Sample Answer:
“Yes, I understand the requirements and I’m okay with working in rotational shifts including nights and weekends. I know customer support needs to be available round the clock.”
4. How would you deal with an angry customer over chat?
Sample Answer:
“I’d stay calm and polite, listen carefully to their issue, apologize sincerely, and offer a solution as quickly as possible. If I couldn’t solve it immediately, I’d assure them I’ll escalate it to the right team.”
📌 Final Thoughts
This is an amazing opportunity if:
- You are looking for a stable non-voice job with a reputed international company
- You are a fresher looking to start a career in customer service
- You want to work in a professional environment and grow with proper training
Whether you want to get into BPO, improve your communication skills, or simply start earning from a job that values empathy and smart problem-solving — IntouchCX can be the right step for you.
🚀 Ready to Apply?
👉 Contact HR Yashaswini at 9620688737 today.
👉 Or send your resume if you’re ready to get started!
If you found this helpful, don’t forget to share this post with your friends, freshers, or anyone looking for non-voice international jobs.
Looking for a remote opportunity to get started right away? Check out this Remote Data Entry Executive Job at Techno Facts—no prior experience required, and perfect for beginners easing into remote freelancing.