Website Cognizant
Job Overview
Cognizant is looking for dynamic, customer-focused professionals for the role of Customer Service Analyst. If you’re passionate about delivering top-notch support and solving technical issues with accuracy and care, this opportunity is for you.
Key Responsibilities
-
Provide prompt, accurate, and empathetic customer support via voice process
-
Document customer issues clearly and concisely
-
Understand, diagnose, and resolve queries efficiently
-
Compose grammatically correct, well-structured responses
-
Demonstrate ownership in resolving complex issues and escalate when needed
-
Collaborate effectively within a team or work independently
-
Ensure consistent focus on customer satisfaction in a fast-paced environment
-
Detect and report app inconsistencies and technical defects
-
Drive process improvement by identifying root causes
Required Skills & Tools
-
Excellent verbal and written communication skills
-
Good typing speed and computer literacy
-
Strong comprehension and problem-solving skills
-
Knowledge of HTML, CSS, and jQuery (hands-on experience preferred)
-
Experience with Microsoft Office, web browsing, and technical troubleshooting
-
Ability to stay organized, detail-oriented, and action-driven
Other Requirements
-
Willingness to work overtime based on business needs
-
Flexible with working hours (including holidays and events)
-
Must be self-motivated and able to manage time effectively
Why Join Cognizant?
Work in a collaborative, growth-oriented environment where your skills will be valued and developed. At Cognizant, we help you not just build a career — we help you shape a future.
Top 5 Interview Questions and Best Sample Answers for the Customer Service Analyst (Voice Process) role at Cognizant:
✅ 1. Tell me about yourself.
🎯 Purpose: To understand your background and communication skills.
✔️ Sample Answer:
“I’m Deepak, and I have 3 years of experience in customer service and client interaction. I enjoy helping customers solve their problems efficiently while maintaining a positive experience. I’m a good communicator, patient listener, and a quick learner. I’m looking for a role where I can grow my skills while contributing to a customer-centric organization like Cognizant.”
✅ 2. How do you handle an angry or difficult customer?
🎯 Purpose: To check problem-solving and empathy skills.
✔️ Sample Answer:
“First, I listen patiently without interrupting to understand their concern. I stay calm, acknowledge their frustration, and apologize sincerely for the inconvenience. Then, I provide a solution or escalate the issue if needed. My focus is always on resolving the issue professionally while keeping the customer satisfied.”
✅ 3. Why do you want to work at Cognizant?
🎯 Purpose: To check your motivation for joining.
✔️ Sample Answer:
“Cognizant is a global leader in technology and customer services, with a strong reputation for employee growth and a supportive work culture. I’m looking for a stable organization where I can learn, grow, and deliver excellent customer experiences. The company’s focus on innovation and customer satisfaction aligns perfectly with my goals.”
✅ 4. Are you comfortable working night shifts or rotational shifts?
🎯 Purpose: Voice processes often require flexibility.
✔️ Sample Answer:
“Yes, I fully understand that customer support roles require flexibility. I am comfortable working in night shifts, rotational shifts, or weekends as needed.”
✅ 5. How do you manage work pressure or high call volumes?
🎯 Purpose: To assess time management and stress handling.
✔️ Sample Answer:
“I stay organized and focused during high-pressure situations. I prioritize listening to the customer, resolve issues efficiently, and maintain a calm and professional tone. Taking short breaks when possible and focusing on one call at a time helps me handle pressure without compromising quality.”
🚀 Bonus Tip:
-
Practice clear communication.
-
Stay calm, smile (even on calls — it reflects in your voice), and show empathy.
To apply for this job please visit unstop.com.