Startek
📍 Company: Startek
💼 Role: Chat Support Executive
🏠 Mode: 100% Remote
⏰ Type: Full-Time
🏢 About Startek
Startek is a global BPO company that partners with leading brands to deliver exceptional customer experiences. With operations across multiple countries, Startek is known for offering work-from-home flexibility and career growth.
💬 Role Overview
Join the Zomato process as a Chat Support Executive, where you’ll handle customer inquiries via live chat. You’ll assist users with their food orders, resolve concerns, and ensure they have a smooth experience on Zomato.
📌 Key Responsibilities
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Respond to user queries through the chat platform
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Assist with order tracking, delivery status, and payment concerns
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Resolve complaints related to refunds, cancellations, and delays
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Maintain a helpful and professional tone at all times
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Follow company guidelines and standard chat procedures
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Manage multiple chat conversations simultaneously
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Escalate complex issues to the team lead when necessary
✅ Who Can Apply?
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Education: Minimum 12th pass or any graduate
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Experience: Freshers & experienced applicants welcome
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Language: Good English + any Indian language (e.g., Hindi, Tamil, Bengali)
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Equipment: Personal laptop or desktop required
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Internet: Must have stable broadband connection
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Typing: Reasonable typing speed and accuracy required
🕒 Work Schedule
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6 Days working
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Rotational shifts (day/night)
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1 Rotational weekly off
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Full-time only
💡 Common Interview Questions & Smart Answers
1. Tell us about yourself.
I’m a 12th pass candidate with strong typing and communication skills. I enjoy solving problems and love the idea of working remotely while helping customers.
2. Why do you want to join Startek?
Startek has a good reputation in the BPO space. I see it as a great place to start and grow my career in customer service.
3. What do you know about Zomato?
Zomato is a popular app in India used to order food online and discover restaurants. It also provides reviews and ratings.
4. Do you have any customer support experience?
Not officially, but I have strong communication skills and I’m quick to learn. I believe training will help me adjust quickly.
5. How will you deal with an angry customer?
I’ll stay calm and listen carefully. My goal would be to resolve their issue politely. If needed, I’ll escalate to my team lead.
6. What if you don’t know the solution to a customer query?
I’ll inform the customer I’m checking and consult my supervisor or help guide to provide a correct and timely answer.
7. How fast can you type?
I type clearly and efficiently, and I always make sure messages are error-free.
8. Do you have the required setup at home?
Yes, I have a laptop and high-speed internet ready for the job.
9. Are you fine with rotational shifts?
Yes, I’m flexible and open to working any shift, including nights.
10. Where do you see yourself in 1–2 years?
I want to learn and grow in customer support and aim for leadership roles in the future.
To apply for this job please visit docs.google.com.