Customer Care Executive (Work From Home) – Join Startek & Build Your Career in Customer Support
If you’ve been searching for a stable work-from-home opportunity that lets you showcase your communication skills while working for a trusted global brand, here’s your chance! Startek (formerly Aegis Customer Support Services Pvt. Ltd.) is hiring Customer Care Executives for its Blinkit process, and this could be your stepping stone to a rewarding career in customer service.
Whether you’re a fresher just starting out or an experienced professional looking for flexibility, Startek offers a permanent work-from-home (WFH) role that combines convenience, career growth, and industry exposure.
About Startek (Aegis Customer Support Services Pvt. Ltd.)
Startek is a leading BPM (Business Process Management) company with a strong presence in multiple countries. Known for delivering exceptional customer experiences, Startek works with top global brands in e-commerce, logistics, finance, and more.
With a culture rooted in learning, collaboration, and innovation, Startek offers employees the chance to work in a professional yet friendly environment, where skills are nurtured, and growth is encouraged.
In this particular opening, you will be part of the Blinkit Customer Care team — handling delivery partner queries and ensuring smooth communication between stakeholders.
Job Overview
- Position: Customer Care Executive (Blinkit Process)
- Type: Permanent Work from Home
- Experience Required: 0–5 years (Freshers welcome)
- Salary: ₹14,400 CTC per month
- Location: Remote (Hiring office located in Lucknow, but open to candidates across India)
- Industry: BPM/BPO – Customer Success, Service & Operations
- Role Category: Voice / Blended
Roles & Responsibilities
As a Customer Care Executive, you will be responsible for:
- Handling Queries – Answering delivery partner questions and resolving their issues over the phone in a professional, polite, and efficient manner.
- Problem-Solving – Identifying and addressing delivery-related challenges to ensure smooth operations.
- Maintaining Quality – Following company guidelines to ensure every call meets quality standards.
- Communication Management – Keeping accurate records of interactions and solutions provided.
- Customer Relationship Building – Representing Startek positively and ensuring a good experience for delivery partners.
Who Can Apply? (Eligibility Criteria)
Startek welcomes graduates and undergraduates, freshers and experienced professionals alike. Here’s what you need to qualify:
- Excellent Communication Skills – Strong verbal ability is a must.
- Education – Graduate or Undergraduate (no strict degree requirements).
- Laptop Requirements – Minimum 8 GB RAM, Windows 10 operating system.
- Internet Requirements – Stable Wi-Fi connection for smooth call handling.
- Work Environment – Quiet, distraction-free workspace at home.
- Availability – Ready to work 6 days a week with 1 rotational week-off.
Work Schedule & Benefits
- Work Days: 6 days/week, 1 rotational week-off.
- Shift Hours: 9 hours (8 hours production + 1 hour split breaks).
- Training: Paid, on-the-job training to help you adapt quickly.
- WFH Perks:
- Save on commuting costs and time.
- Flexible work environment.
- Company-provided growth opportunities.
Salary & Compensation
- CTC: ₹14,400 per month (approx. ₹1.75 LPA).
- Additional Benefits: Exposure to a leading customer service environment, skill development, and potential internal growth opportunities.
Interview Process
To ensure the right fit for the role, Startek follows a four-stage selection process:
- HR Evaluation – Initial screening to assess communication skills and basic eligibility.
- Operations Evaluation – Testing your ability to handle role-specific tasks.
- Versant Test – Language and comprehension test to assess speaking and listening abilities.
- Client Evaluation – Final approval by the client (Blinkit) to ensure quality alignment.
Why Choose Startek’s WFH Opportunity?
Working from home is no longer just a temporary solution — it’s the future of work. This role offers you the chance to:
- Gain corporate exposure without relocating.
- Work in a supportive and training-focused environment.
- Develop communication, problem-solving, and process-handling skills.
- Maintain work-life balance while being productive.
Startek’s culture emphasizes growth — many employees who started as executives have moved into team lead, trainer, and managerial roles over time.
A Day in the Life of a Customer Care Executive at Startek
- Morning: Log in, check pending tickets/calls, prepare for the day’s workload.
- During Shift: Handle delivery partner queries, troubleshoot problems, update systems, and escalate issues when necessary.
- Breaks: Take your allotted breaks to refresh and recharge.
- End of Shift: Submit reports and ensure all interactions are logged properly.
Pro Tips to Succeed in the Role
- Be Patient & Calm – You’ll be dealing with delivery partners under pressure; your composure matters.
- Listen Actively – Half of customer support is understanding the problem correctly.
- Stay Tech-Savvy – Learn company systems quickly to respond efficiently.
- Maintain Professional Tone – Your voice represents the brand.
How to Apply for Startek’s WFH Customer Care Executive Role
Interested candidates can apply by:
- Sending their updated resume to the recruitment team.
- Preparing for the interview by brushing up on communication skills.
- Ensuring your laptop and Wi-Fi meet the requirements before applying.
💡 Tip: Mention your interest in customer service and ability to work remotely in your application to stand out.
Conclusion
If you’re looking for a permanent work-from-home job that provides steady income, skill development, and a professional work culture, Startek’s Blinkit Customer Care Executive role is a fantastic opportunity.
It’s ideal for:
- Freshers eager to start their career.
- Experienced professionals seeking remote work flexibility.
- Individuals with strong communication skills who enjoy problem-solving.
Apply today and take the first step towards a stable and rewarding career in customer support — right from the comfort of your home.
Job Summary Table
| Details | Information |
|---|---|
| Position | Customer Care Executive (Blinkit Process) |
| Type | Permanent Work from Home |
| Experience | 0–5 years |
| Salary | ₹14,400 CTC/month |
| Education | Graduate or Undergraduate |
| Requirements | Laptop (8GB RAM, Win 10), Wi-Fi |
| Work Days | 6 days/week, 1 rotational off |
| Shifts | 9 hours/day |
| Industry | BPM/BPO |